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Philippines: Taal Volcano eruption

15 January 2020 – The Taal Volcano, located less than 100 km south of Manila, is currently experiencing intense unrest.

The Taal Volcano alert status was raised to Alert Level 4 (hazardous eruption imminent) at 12.30 am on Monday 13 January 2020 (NZST), as scientists believed a large ‘explosive eruption’ could occur over the next few hours to days.

Authorities have urged residents in the danger zone to evacuate. Ash from the volcano has already affected flights, including those at the international airport in Manila. Additionally, a number of related earthquakes have been felt in the region.

If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.

Already purchased your policy?

  • If you purchased your policy before 12.30 am Monday 13 January 2020 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
  • If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.

If you haven’t yet purchased a policy:

  • If you purchased your policy after 12.30 am Monday 13 January 2020 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
  • However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.

If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.