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Mozambique, Milawi & Zimbabwe: Cyclone Idai

Cyclone Idai made landfall in Beira, Mozambique’s fourth largest city, on 15 March (NZST). It has brought continued torrential rain and winds of up to 177 km/h to Mozambique, Milawi and Zimbabwe, causing extensive flooding, destroying buildings, washing away roads and cutting power to the city. The official death toll for the three countries is already in the hundreds, but could increase to over 1,000 in Mozambique alone. More than 100,000 people are still believed to be in need of urgent rescue. If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements and claim all related costs from them. Already purchased your policy?

  • If you purchased your policy before 3.00pm Tuesday 19 March 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
  • If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.

If you haven’t yet purchased a policy:

  • If you purchased your policy after 3.00pm Tuesday 19 March 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
  • However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.

If you need emergency assistance while you’re overseas call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.

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