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Japan: Typhoon Hagibis

11 October 2019 – A super typhoon is expected to make landfall in central and eastern Japan this weekend, bringing heavy rain and strong winds. Airline and train services may be cancelled and the Japan Meteorological Agency have advised people take precautions to prepare for the storm.

Events including Rugby World Cup will be affected by the typhoon. World Rugby have advised that fans who have tickets to cancelled matches will receive a full refund for their match ticket, please see their website for further information.

If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.

Already purchased or activated your policy?

  • If you purchased or activated your policy before 8.00 pm Thursday 10 October 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
  • If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.

If you haven’t yet purchased or activated a policy:

  • If you purchased or activated your policy after 8.00 pm Thursday 10 October 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
  • However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.

If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.