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International: Boeing 737 max planes grounded after fatal Ethiopian Airlines crash

Aviation regulators from countries around the world including New Zealand, the United States of America, Canada, China and Indonesia have ordered Boeing 737 Max 8 and Max 9 planes to be grounded after the fatal Ethiopian Airlines crash on 10 March 2019.

The Ethiopian Airlines crash was the second fatal Boeing 737 Max 8 crash in less than six months. Airlines are rescheduling passengers onto alternative flights.

If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements and claim all related costs from them.

Already purchased your policy?
• If you purchased your policy before 10.15 am Thursday 14 March 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
• If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.
If you haven’t yet purchased a policy:
• If you purchased your policy after 10.15 am Thursday 14 March 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
• However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.

If you need emergency assistance while you’re overseas call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.

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