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A magnitude 5.5 earthquake occurred on Lombok Island, Indonesia at 7.00pm Sunday 17 March 2019 (NZST). It triggered a landslide at Tiu Kelep Waterfall, killing two people and temporarily trapping dozens of tourists at the waterfall. About 500 homes were damaged in the earthquake.
If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements and claim all related costs from them.
Already purchased your policy?
• If you purchased your policy before 10.00am Monday 18 March 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
• If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.
If you haven’t yet purchased a policy:
• If you purchased your policy after 10.00 am Monday 18 March 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
• However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.
If you need emergency assistance while you’re overseas call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.