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Chile, Santiago: Protests

22 October 2019 – Protests and riots in Santiago have caused disruption across the city, following a proposed subway fare increase. Transport services have been affected, including flights and subway lines, and shops and buildings have been damaged during the protests.

Authorities have declared a state of emergency, and put a curfew in place in Santiago from Saturday 19 October. Other cities including Concepcion and Valparaiso also have curfews in place.

Please monitor Safe Travel for updates from the New Zealand government on the protests.

If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.

Already purchased your policy?

  • If you purchased your policy before Tuesday 19 October 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
  • If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.

If you haven’t yet purchased a policy:

  • If you purchased your policy on or after Tuesday 19 October 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
  • However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.

If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.