9 January 2020 – Bushfires are continuing to burn on Australia's south and east coasts, with the main states affected being New South Wales, Queensland and Victoria.
The fires have killed 25 people, destroyed 2,000 homes, and devastated approx. 15 million acres. Australia's travel advisory level increased from a Level 1 (exercise normal precautions) to at a Level 2 (exercise increased caution).
If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.
Already purchased your policy?
- If you purchased your policy before 12 November 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
- If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.
If you haven’t yet purchased a policy:
- If you purchased your policy on or after 12 November 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
- However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.
If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.