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Asia: new strain of coronavirus, 2019-nCoV

In December 2019, a new strain of coronavirus was identified in Wuhan, Hubei Province, China. The coronavirus typically causes symptoms similar to a common cold, but can cause pneumonia and other complications.

Authorities have imposed strict travel restrictions in China. Some airlines have cancelled flights in response to the outbreak and passengers are being screened for symptoms at many airports around the world.

The majority of people infected by the coronavirus live in or have recently travelled to Hubei Province, China. The situation is evolving and there is a risk that the outbreak may continue to spread to other countries.

The New Zealand Government has issued a notice advising New Zealanders ‘Do Not Travel’ to China due to the coronavirus and strict travel restrictions the Chinese Government has put in place. We remind travellers to monitor the SafeTravel website for country-specific safety updates as well as advice about the coronavirus.

The World Health Organisation is monitoring the threat of the coronavirus internationally and has issued advice for the general public and international travellers to reduce their risk of infection.

Need to claim?

Please see the destination-specific sections below to see how the coronavirus may affect your cover.

If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements. Please claim all related costs from your travel provider in the first instance.

If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.

Is your trip to China (excluding Hong Kong)?

You can make a claim if you purchased or activated your policy before 7am Sunday 19 January 2020 (NZDT), and:

  • you need to cancel or change your travel plans due to a ‘Do Not Travel’ to China warning issued by the New Zealand Government, or
  • your trip began before 19 January and you require medical treatment relating to the 2019-nCoV virus.

You can’t make a claim if:

  • you ignore the advice of the New Zealand Government and choose to travel to China, or
  • you purchased or activated your policy after 7am Sunday 19 January 2020 (NZDT) when the outbreak became a known event.

Is your trip to Hong Kong or any other country?

You can make a claim if you follow relevant travel warnings issued by SafeTravel, and:

  • you require medical treatment relating to the 2019-nCoV virus.

You can’t make a claim if:

  • you choose to change your travel arrangements because you’d prefer not to travel.