Why do I need travel insurance?
It's an easy way to protect you against things that could go wrong, from flight delays to medical emergencies or severe illness.
Travel insurance comes with these built-in benefits:
24 hour emergency assistance and no age restrictions
Return to home benefit
help to get you home if you become seriously ill while overseas
get 35% off if you buy travel insurance online
Support person benefit
we’ll reimburse you for costs involved in having a support person with you for treatment travel
Kids are covered free
your kids under 16 are covered free when travelling with you
Financial and legal advice
we’ll cover financial and consultation costs if you need advice
Keep up to date with all of our travel alerts when you are away from home
What else do I need to know?
Yes. For travel insurance claims for baggage and personal items, settlement of a claim will usually be based on the value of the item at the time of the loss and not on a ‘new for old’ or replacement cost basis.
If a damaged item is repairable, we will look to reimburse reasonable repair costs.
If a damaged item is confirmed to be beyond economical repair or if an item is lost or stolen, the amount paid is the original purchase price less an allowance for depreciation applied at a reasonable rate which is determined by us.
Depreciation will take into consideration factors such as reasonable wear and tear, advances in technology, the age and expected lifespan of the item, and the second hand value of the specific make/model of the item in today’s market.
Yes. You can reduce or increase your requested insurance cover at any time during the assessment process. If you wish to increase cover, be aware that the process could take longer as additional information may be required.
The first step in making an insurance claim is to contact Cigna directly. Our team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim.