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For information regarding Travel Insurance and Coronavirus please read our Travel Alert

Why do I need travel insurance?

It's an easy way to protect you against things that could go wrong, from flight delays to medical emergencies or severe illness.

Travel insurance comes with these built-in benefits:

  • Reliable cover
    24 hour emergency assistance and no age restrictions

  • Return to home benefit
    help to get you home if you become seriously ill while overseas

  • Online discount
    get 35% off if you buy travel insurance online

  • Support person benefit
    we’ll reimburse you for costs involved in having a support person with you for treatment travel

  • Kids are covered free
    your kids under 16 are covered free when travelling with you

  • Financial and legal advice
    we’ll cover financial and consultation costs if you need advice

Travel alerts

Keep up to date with all of our travel alerts when you are away from home

What else do I need to know?

Do you apply depreciation to items?

Yes. For travel insurance claims for baggage and personal items, settlement of a claim will usually be based on the value of the item at the time of the loss and not on a ‘new for old’ or replacement cost basis.

If a damaged item is repairable, we will look to reimburse reasonable repair costs.

If a damaged item is confirmed to be beyond economical repair or if an item is lost or stolen, the amount paid is the original purchase price less an allowance for depreciation applied at a reasonable rate which is determined by us.

Depreciation will take into consideration factors such as reasonable wear and tear, advances in technology, the age and expected lifespan of the item, and the second hand value of the specific make/model of the item in today’s market.

Can I reduce or increase the cover after my application has been submitted?

Yes. You can reduce or increase your requested insurance cover at any time during the assessment process. If you wish to increase cover, be aware that the process could take longer as additional information may be required.

How do I make a claim? What's the first step?

The first step in making an insurance claim is to contact Cigna directly. Our team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim.

Call us free on 0800 900 047, or email us at claims.nz@cigna.com.

Need help with a claim or have a question not answered here?

Call us free on 0800 900 047, or email claims.nz@cigna.com.

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A payout to help ease the financial burden on your loved ones