Qualifying Financial Entity (QFE)
Effective from 1 July 2018
Our contact details
Full Name Cigna Life Insurance New Zealand Limited
Trading Name Cigna
Post PO Box 24 031, Wellington 6142
Phone 0800 900 047
Important that you read this information – it provides important information about Cigna’s financial advisers and should help you decide which financial adviser to choose.
Services we can provide for you
Cigna is registered to provide financial adviser services as an insurer through our QFE advisers in the contact centre. As a QFE, Cigna takes responsibility for the financial adviser services provided by our QFE advisers. We offer the following insurance products:
We also provide financial adviser services in relation to health insurance products issued by Southern Cross Health Society.
Remuneration of QFE Advisers?
Our QFE advisers may receive payments or other benefits from Cigna other than their salary that are linked to various internal performance criteria and/or incentive schemes. Such payments or benefits are a minor part of the total remuneration package for our QFE advisers. They are generally based on a group target as opposed to an individual target. We do not pay commissions to our QFE advisers. We manage any potential conflict of interest connected with any incentive payments or other benefits by requiring our QFE advisers to consistently meet appropriate standards of customer care and quality.
How are we regulated?
Cigna is licensed and regulated by the Financial Markets Authority (FMA) for its financial adviser services. You can obtain information about financial advisers from the FMA and report information about Cigna or its QFE advisers to the FMA.
Financial Markets Authority contact details
Post PO Box 1179, Wellington 6140
Phone 0800 434 566
Cigna is registered on the Financial Service Providers Register. You can check our status on the register at www.fspr.govt.nz and whether other entities are a member of our QFE.
Resolving a Problem
Although we strive to provide our customers with the highest possible level of service, there are times when you might encounter a problem. If you are unhappy with the service you have received, please call us immediately on 0800 900 047.
In many cases, your issue may be resolved straight away by our customer service consultants. However, if they can't resolve the issue, our dedicated Customer Resolutions Manager will personally take on your case.
Alternatively, you are welcome to put your concern in writing. We will undertake a thorough investigation of your concern and inform you of the results.
The Insurance and Financial Services Ombudsman (IFSO)
The IFSO is a free, independent service for resolving insurance and financial disputes. Cigna is a member of the IFSO. Helpful information concerning the IFSO and their role in complaint resolution can be found on their website www.ifso.nz.
IFSO contact details
Post P O Box 10 845, Wellington 6143
Phone 0800 888 202
The information on this website is important and should help you decide on your insurance needs. Should you require more information regarding investments or financial planning, you should consult a finacial advisor.
Cigna Life Insurance NZ Limited ("Cigna") has an A (Excellent) financial strength rating which was given by A.M Best Company Inc.
|A++ A+||Superior||B B-||Fair|
|A A-||Excellent||C++ C+||Marginal|
|B++ B+||Good||C C-||Weak|
|E||Under regulatory Supervision|