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18 May 2022

1.       What’s your role at Cigna and what does a typical day look like for you?

I support our Adviser channel as a Key Relationship Consultant (KRC). My typical day involves working with a wide range of people. This includes Independent Financial Advisers and teams within Cigna so we can get new business issued in a timely and efficient manner for our customers.

2.       What’s your background and how did you get to where you are now?

I have over 14 years of experience in Banking and Insurance sector. After completing my MBA and starting in my career in India, I moved to New Zealand with my wife in 2010. My first job here was with ANZ in retail banking before I gradually progressed into an insurance role, which I really enjoy.

3.       What do you enjoy most about working at Cigna?

I like the working culture and the flexibility that Cigna provides. We’re also very fortunate to receive a lot of help and support from our senior leadership team. This enables us to try new ways of doing things to continue improving and growing our business.  

4.       Why do you think advice is so important?

Good advice is important so people can understand their options and the factors which affect whether a life insurance product will be suitable and work in the way they want it to work.

5.       What’s your favourite thing about working with Advisers?

I love engaging with my Advisers to provide them with all the support they need, so they can smoothly maintain their existing business and grow their book with Cigna.

6.       How do you and your team support Advisers and improve their experience with Cigna?

Our purpose is to provide the best outcomes for Advisers and our mutual customers. To do this we ask questions and listen to their problems and needs, and then closely work with our New Business and Underwriting teams to get policies in force as soon as possible.

7.       What do you think are the biggest opportunities and challenges in the life insurance industry? 

I think the biggest challenge is providing favourable terms for our mutual customers when the outcome is based on both medical and financial underwriting.

To do this, we work closely with our Business Partnership Managers and assigned underwriters to get competitive terms and ensure we’re providing consistent and quality service for Advisers.

8.       Do you have any surprising or unusual skills?

Well it might not be so surprising or unusual, but I play a decent level of cricket and do some freehand sketching.

9.       On a weekend, where are we most likely to find you?

During the day you’ll most likely find me training my nine-year-old son in the cricket nets, and I often spend the evenings in my kitchen cooking Indian delicacies.