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18 Oct 2021

Cigna New Zealand (Cigna) has made a series of enhancements to its product and service offering.

In response to Adviser feedback, a new ‘pay later’ feature for customers taking out new cover is now available on Cigna’s electronic application form (eApp).  

“You talked, we listened. This new feature will allow customers who have been referred for further underwriting the option to wait until they have completed the process before providing their payment details,” says General Manager – Distribution, David Haak.

“This is just one of a number of eApp enhancements we’ll be making over the coming months to ensure we’re providing a market-leading service offering for Advisers and their customers.” 

Cigna has also made its multi-benefit discount a permanent feature of its product offering following positive market feedback on the discount campaign released in September, last year.

“Advisers have told us about the difference the discount has made for their customers when taking out new cover. As well as making it permanent, we’ve simplified the discount and removed any age eligibility criteria,” says Cigna General Manager Strategy and Marketing Simon Tohill.

The new discount on Assurance Extra will provide a 5% discount to customers taking Life Cover with one other qualifying cover and 7% to those taking Life Cover with two other qualifying covers. The discount will be offered to all new business quoted and issued after 18 October 2021.

“As an added bonus, this discount can be applied in conjunction with our Good things come in twos offer which is available to Independent Financial Advisers and their customers until 17 December 2021. This means not only will new customers receive a multi-benefit discount on their cover, they’ll get the first two months of cover on us.” 

The changes are complemented by Cigna’s latest enhancements to its advice-based covers and the release of Cigna’s Business Assurance policy wording in plain English.  

“We’ve made a series of enhancements to our definitions and benefits across our Assurance Extra, Business Assurance, Business Extra and Agribusiness Extra Covers to ensure they’re continuing to meet the needs of our customers not only now but in the long term,” said Simon. 

Cigna’s Business Assurance policy is their fourth policy to be released in plain English.

“We’re continuing to work toward achieving simple, transparent and easy to understand policy wording across our product range,” says Simon.

The new policy document will be issued to all customers taking out Business Assurance cover from 18 October 2021.

For more information on the multi-benefit discount visit cigna.co.nz/multi-benefit-discount. For information on the enhancements and to find out how they apply to existing customers visit our website.