Frequently asked questions
HOW DO I MAKE A CLAIM - WHAT'S THE FIRST STEP?
The first step in making an insurance claim is to contact Cigna directly. Our team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim. Call us free on 0800 900 047, or email us at firstname.lastname@example.org.
WHAT TYPE OF INFORMATION WILL I NEED TO PROVIDE WHEN MAKING AN INSURANCE CLAIM?
The information you need to provide when making an insurance claim will vary depending on the type of claim you are making. We will send you a claim form when you contact us that describes in detail the information you need to provide us to assess your claim.
WHAT HAPPENS ONCE I HAVE RETURNED THE CLAIM FORM?
Once you submit your insurance claim form, Cigna guarantees to assess your claim within five working days of receipt. At this point, we will let you know if we need any additional information. We will keep you updated as we process the claim, but if you have any questions give us a call on 0800 900 047.