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How does the claims process work?

The first step is to tell us the details of your claim. We'll let you know what information we need, and will assess your claim within 5 working days.

Find out more about the claims process:

Contact us

Either by phone on 0800 900 047, or by using the contact form below and we’ll get back to you within 1-2 working days.

We'll chat

We'll let you know what information you might need to send us to support your claim.

Submit your claim

You can email us your insurance claim form yourself, through your adviser if you have one, or we can help you over the phone.

We'll assess it

We guarantee to assess your claim within 5 working days of receipt. If we need any more information, we'll let you know as soon as possible.

Contact us

Either by phone on 0800 900 047, or by using the contact form below and we’ll get back to you within 1-2 working days.

We'll chat

We'll let you know what information you might need to send us to support your claim.

Submit your claim

You can email us your insurance claim form yourself, through your adviser if you have one, or we can help you over the phone.

We'll assess it

We guarantee to assess your claim within 5 working days of receipt. If we need any more information, we'll let you know as soon as possible.

Contact details to make a claim

Cigna Life Insurance New Zealand Limited

For Travel insurance

0800 660 150

Life insurance icon

For LifeOne, Funeral, Bill cover or Income


0800 244 623

Cigna Life Insurance New Zealand Limited

If you have an Adviser

Please contact them to let them know about your claim

Alternatively you can contact us on 0800 244 623 or email us at claimsnz@cigna.com

and we’ll get back to you within 1-2 working days.

We can give you a call, just leave your details in the form below:

Thank you for your email address

Your questions on claims, answered

How do I make a claim? What's the first step?

The first step in making an insurance claim is to contact Cigna directly. Our team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim.

Call us free on 0800 900 047, or email us at claims.nz@cigna.com.

How do I know if I have a valid claim? What if I'm not sure?

Our claims team are here to help. Call us on 0800 900 047 or email claims.nz@cigna.com and we will look into your policy details and help you decide if your specific circumstances may be covered.

What type of information will I need to provide when I make a claim?

The information you need to provide when making an insurance claim will vary depending on the type of claim you are making. We will send you a claim form when you contact us that describes in detail the information you need to provide us to assess your claim.

What happens when I submit the claim form?

Once you submit your insurance claim form, Cigna guarantees to assess your claim within five working days of receipt. At this point, we will let you know if we need any additional information.

We will keep you updated as we process the claim, but if you have any questions give us a call on 0800 900 047.

Need help with a claim or have a question not answered here?

Call us free on 0800 900 047, or email claims.nz@cigna.com.