The service must be approved by Cigna before the benefit is carried out to/on the policy owner, life assured or dependent child. Once pre-approval is provided to the policy owner, life assured or dependent child, it is the responsibility of the policy owner or life assured to make an appointment and provide Cigna the invoice.
The policy owner and/or life assured must produce a GST receipt for the appointment in order for the claim to be paid by Cigna. Please ensure invoice is made out to Cigna Life Insurance NZ with a reference to the claimant’s name, policy number and condition.
Benefits are approved at Cigna’s discretion.
Cigna reserves the right to change, remove or add benefits without notice.
Cigna will not pay the invoice if the policy owner, life assured or dependent child missed an appointment or does not cancel within the provider’s required timeframe and is therefore charged a fee.