27 May 2019 – Mt Agung in Bali erupted at approximately 11.30 pm Friday 24 May 2019 (NZST), spilling out lava and stones, and covering nine villages in thick ash. The volcanic ash caused several flights to and from Bali to be delayed or cancelled, however, some airlines are operating as usual.
If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.
Already purchased your policy?
- If you purchased your policy before 11.30 pm Friday 24 May 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
- If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.
If you haven’t yet purchased a policy:
- If you purchased your policy after 11.30pm Friday 24 May 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
- However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.
If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.