Hong Kong: Protests

Hong Kong: Protests

14 August 2019 – There have been a series of demonstrations and protests against a controversial extradition bill in Hong Kong, beginning early June 2019. Protestors have disrupted train services, roads, and airline services and have clashed with police.

On Wednesday 12 June 2019 (NZST), the protests became a ‘known event’ under the terms of your policy after information about the protests was widely shared by New Zealand and global news companies.                  

Widespread strikes were announced on 4 August which have caused flights to be cancelled, and affected other industries in Hong Kong. The strikes became a ‘known event’ on Sunday 4 August 2019 (NZST) under the terms of your policy after information about the strikes was widely shared in the public domain by New Zealand and global news companies. 

If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.

Purchased your policy before 12 June?

  • If you purchased your policy and left New Zealand before Wednesday 12 June 2019 (NZST) and your travel is disrupted by the protests and/or the strikes, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
  • If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.

Purchased your policy after 12 June, but before 4 August?

  • If you purchased a policy after Wednesday 12 June 2019 (NZST), you are not able to claim for anything related to the protests as they have become a known event under the terms and conditions of your policy.
  • If your travel is disrupted by the strikes, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
  • If you have not been disrupted by the protests or the strikes and you choose to change your travel arrangements, you are not able to make a claim.

Purchased your policy after 4 August?

  • If you haven’t yet purchased a policy, or if you purchased a policy on or after Sunday 4 August 2019 (NZST), you are not able to claim for anything related to the protests or the strikes as they have become known events under the terms and conditions of your policy.
  • However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.

If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.