2 September 2019 – A large storm has hit the east coast of Florida and South-eastern US causing hurricane strength winds, coastal flooding and other impacts. The National Hurricane Centre has posted hurricane and storm surge warnings for these areas and are urging residents to prepare.
If you suffer a travel disruption due to this event, please follow your carrier’s or supplier’s advice regarding alternative arrangements.
Already purchased your policy?
- If you purchased your policy before 5am Monday 2 September 2019 (NZST) and your travel is disrupted by this event, you are able to make a claim. Please claim all related costs from your travel provider in the first instance.
- If you have not been disrupted by this event and you choose to change your travel arrangements, you are not able to make a claim.
If you haven’t yet purchased a policy:
- If you purchased your policy after 5am 2 Monday September 2019 (NZST), you are not able to claim for anything related to this event as it has become a known event under the terms and conditions of your policy.
- However, you are still covered for other unexpected events that might happen on your trip under the terms and conditions of your policy.
If you’re already travelling and need emergency assistance call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.