On 19 September the National Disaster Management Authority for Indonesia raised the volcanic alert level for Mount Agung volcano on Bali.
The safety of our customers is always paramount, and if you have plans to travel to Bali we advise you watch the event closely. We recommend you visit the Ministry of Foreign Affairs Safe Travel website for regular updates on the situation: https://www.safetravel.govt.nz/news/indonesia-bali-mount-agung-volcano
If you purchased your policy prior to Friday 22nd September 12:00pm (NZST), and you have to alter your pre-paid travel plans due to delays or cancellations relating to Mt Agung, there is provision for cover subject to the terms and conditions of your policy. Claims will be reviewed on a case-by-case basis.
If you are currently overseas and your return to New Zealand is affected by delays or cancellations relating to Mt Agung, your policy will automatically extend until you are able to return.
If you purchased your policy prior to Friday 22nd September 12:00pm (NZST), have not yet departed New Zealand and your flights and accommodation are still operating and available, there would be no cover under your policy to alter your trip.
If you have Cigna Travel Insurance policy and have travel plans to Bali, please contact us on 0800 244 623 for more information.
If you need emergency assistance while you’re overseas call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.