26 September 2017 - The Vanuatu Meteorology and Geo-hazards Department have raised the volcanic alert level for the Manaro Voui Volcano on Ambae Island, Vanuatu.
The safety of our customers is always paramount, and if you have plans to travel to Vanuatu we advise you watch the event closely. We recommend you visit the Ministry of Foreign Affairs Safe Travel website for regular updates on the situation:
If you purchased your policy prior to Tuesday 26 September 12:00pm (NZST), and you have to alter your pre-paid travel plans due to delays or cancellations relating to the Manaro Voui Volcano, there is provision for cover under the terms and conditions of your policy. Claims will be reviewed on a case-by-case basis.
If you are currently overseas and your return to New Zealand is affected by delays or cancellations relating to the Manaro Voui Volcano, your policy will automatically extend until you are able to return.
If you purchased your policy prior to Tuesday 26 September 12:00pm (NZST), have not yet departed New Zealand and your flights and accommodation are still operating and available, there would be no cover under your policy to alter your trip.
If you purchased your policy after Tuesday 26 September 12:00pm (NZST), there would be no cover under your policy relating to the Manaro Voui Volcano.
If you have Cigna Travel Insurance policy and have travel plans to Vanuatu, please contact us on 0800 244 623 for more information.
If you need emergency assistance while you’re overseas call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.