27 November 2017 - Mount Agung volcano on Bali has erupted and as at 27 November the National Disaster Management Authority for Indonesia have raised the volcanic alert level to 4 (on a 4 level scale).
The safety of our customers is always paramount, and if you have plans to travel to the Bali region we advise you watch the event closely. We recommend you visit the Ministry of Foreign Affairs Safe Travel website for regular updates on the situation: https://www.safetravel.govt.nz/news/indonesia-bali-mount-agung-volcano
If you purchased your policy prior to Friday 22nd September 12:00pm (NZST), and
Customers who have bought travel insurance before 27 November at 12pm, not travelling to Bali but have had their travel disrupted due to Bali’s Mount Agung Volcano volcanic eruption, we will consider these claims on a case by case basis. We recommend customers contact their travel providers in the first instance.
If you have a Cigna Travel Insurance policy and have travel plans to the Bali region, please contact us on 0800 881 675 for more information.
If you need emergency assistance while you’re overseas call First Assistance on +64 9 347 1115. They’re available to help you anytime, 24/7.