Cigna has been operating right here, in New Zealand, for over a century and is one of the country’s leading insurers.
Cigna looks out for the needs of more than 450,000 customers and is committed to looking after New Zealanders when they need us most.
Our products and services include life, income protection, critical illness, funeral and travel insurance.
We offer Cigna branded products through financial advisers, our strategic partners ANZ and best-practice direct marketing. We also make our products available to partner companies to retail in their own names.
Cigna New Zealand is part of Cigna Corporation, a Fortune 500 company and one of the world's largest publicly-owned insurance and financial services companies. Cigna Corporation has a long tradition of service stretching back over 200 years.
Cigna New Zealand and has an A (Excellent) financial strength rating which was given by A.M Best Company Inc. Visit cigna.co.nz/about-cigna/our-financial-strength for more information.
Making a complaint
Although we strive to provide our customers with the highest possible level of service, there are times when you might encounter a problem. If you are unhappy with the service you have received, please call us immediately on 0800 900 047. In many cases, your issue may be resolved straight away by our customer service consultants. However, if they can't resolve the issue, our dedicated Resolutions officer will personally take on your case. Alternatively, you are welcome to put your concern in writing, our address is P O Box 24031 Wellington, and our email address is ComplaintsAndQuality.NZ@Cigna.com. We will undertake a thorough investigation of your concerns and inform you of the results.
The Insurance & Financial Services Ombudsman (IFSO)
The IFSO Scheme is a free, independent service for resolving insurance and savings disputes. Cigna is member of the IFSO Scheme. Helpful information concerning the IFSO and their role in complaint resolution can be found on their website www.ifso.nz.
IFSO Scheme contact details:
Post PO Box 10 845,
Phone 0800 888 202