Customer Services

Our Commitment to Excellence

CIGNA is dedicated to being responsive to the needs of our policy holders and partners. We set ourselves high standards of service excellence and endeavour to consistently deliver professional, courteous service. We are committed to addressing and resolving all customer queries. We listen to our customers, and positively value and use your feedback. Your comments help us deliver better service to all CIGNA customers.

If you are a current CIGNA policy holder, you may find some of the forms below useful. Simply print them off, fill in your details and post in to us at CIGNA Life Insurance, PO 24 031, Wellington 6142.

• Direct Debit form
• Nominated Beneficiary form
• Memorandum of Transfer form

Resolving a Problem

Although we strive to provide our customers with the highest possible level of service, there are times when you might encounter a problem. If you are unhappy with the service you have received, please call us immediately on 0800 900 047.

In many cases, your issue may be resolved straight away by our customer service consultants. However, if they can't resolve the issue, our dedicated Resolutions officer will personally take on your case.

Alternatively, you are welcome to put your concern in writing. We will undertake a thorough investigation of your concerns and inform you of the results.

The Insurance and Savings Ombudsman (ISO)

The ISO is a free, independent service for resolving insurance and savings disputes. CIGNA is a voluntary member of the ISO. Helpful information concerning the ISO and their role in complaint resolution can be found on their website www.iombudsman.org.nz