Claims
Making a Claim: The Process
We have outlined the process of making a claim on your CIGNA Insurance Policy in the Questions and Answers that appear below. If you have any additional questions about making a claim that do not appear below, or you require additional assistance, please contact CIGNA on 0800 244 623 or at claims.nz@cigna.com.
How do I make an insurance claim – what's the first step?
The first step in making an insurance claim is to contact CIGNA directly. Our team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim. Call us free on 0800 244 623, or email us at claims.nz@cigna.com.
What type of information will I need to provide when making an insurance claim?
The information you need to provide when making an insurance claim will vary depending on the type of claim you are making. We will send you a claim form when you contact us that will describe in detail what information you need to provide to us so that we can assess your claim.
What happens once I have returned the claim form?
Once you submit your insurance claim form, CIGNA guarantees that we will assess your claim within five working days of receipt. At this point, we will let you know if we need any additional information. We will keep you updated as we process the claim, but if you have any questions, please give us a call on 0800 244 623.
How do I know if I have a valid claim? What if I’m not sure?
Our claims team are here to help. Call us on 0800 244 623 or email claims.nz@cigna.com and we will look into your policy details and help you decide if your specific circumstances may be covered.
Need help with a claim or have a question not answered here?
Call us free on 0800 244 623, or email claims.nz@cigna.com.
Making an Insurance Claim
We make a straightforward promise when it comes to handling insurance claims for our customers: to make it as simple and stress-free as possible.
In order to live up to this promise, we have developed four central values that guide the way we handle every customer and their claim.
- Efficiency: All CIGNA insurance claim handlers are trained to deal with your claim professionally and effectively. We take responsibility for gathering the information we require from you in order to ensure your claim can be evaluated accurately and in a timely fashion.
- Speed: We will pay all our claims according to the provision of the policy without unnecessary documentation or delay. Once you submit your insurance claim form, CIGNA guarantees that we will assess your claim within five working days of receipt. At this point, we will let you know if we need any additional information. We will keep you updated as we process the claim.
- Courtesy: Whether on the phone or in writing, all of our communication with you will be polite and respectful. We are here to help and to listen.
- Fairness: We approach every single claim with an open-mind and treat all customers impartially. We will decline invalid claims promptly and respectfully and will resist invalid or fraudulent claims.
To make a claim or find out more information, call us free on 0800 244 623, or email claims.nz@cigna.com.
Contact Information
Our team of underwriters are available between 8.30 and 5pm, Monday to Friday to help and guide you through the application process. Call us free on 0800 244 623, fax free on 0800 863 379 or email us at contactus.nz@cigna.com.