Cigna New Zealand is dedicated to being
responsive to the needs of our valued customers. We set ourselves
high standards of service excellence and endeavour to consistently
deliver professional, courteous service.
We are committed to addressing and resolving all customer
queries. We listen to our customers, and positively value and use
your feedback. Your comments help us deliver better service to all
Resolving a Problem
Although we strive to provide our customers with the highest
possible level of service, there are times when you might encounter
a problem. If you are unhappy with the service you have received,
please call us immediately on 0800 900 047.
In many cases, your issue may be resolved straight away by our
customer service consultants. However, if they can't resolve the
issue, our dedicated Resolutions officer will personally take on
Alternatively, you are welcome to put your concern in writing.
We will undertake a thorough investigation of your concerns and
inform you of the results.
The Insurance and Savings Ombudsman (ISO)
The ISO is a free, independent service for
resolving insurance and savings disputes. Cigna is a voluntary
member of the ISO. Helpful information concerning the ISO and their
role in complaint resolution can be found on their website www.iombudsman.org.nz