How do I make an insurance claim - what's the first step?
The first step in making an insurance claim is to contact Cigna
directly. Our team will guide you through the claims process,
beginning with giving you clear information on your policy and
sending out any required forms for your claim. Call us free on 0800
244 623, or email us at firstname.lastname@example.org.
What happens once I have returned the claim form?
Once you submit your insurance claim form, Cigna guarantees that
we will assess your claim within five working days of receipt. At
this point, we will let you know if we need any additional
information. We will keep you updated as we process the claim, but
if you have any questions, please give us a call on 0800 244
How do I know if I have a valid claim? What if I'm not
Our claims team are here to help. Call us on 0800 244 623 or
and we will look into your policy details and help you decide if
your specific circumstances may be covered.
What type of information will I need to provide when making an
The information you'll need to provide when making an insurance
claim will vary depending on the type of claim you are making.
If you are claiming for Life or Accidental Death
Insurance we'll need a death certificate. We'll also need
proof of the life insured's age, the policy document and (depending
on who owns the policy) probate or letters of administration.
If you are claiming for Funeral Insurance we'll
need a death certificate. We'll also need the policy document,
proof of any nominated beneficiary's identity and (depending on who
owns the policy) a copy of the will.
For Trauma Insurance claims, we'll ask you and
your doctor for details of your medical condition. Your doctor will
need to provide us with copies of reports and test results
confirming your medical condition.
For Income Protection claims we'll ask you and
your doctor for details of your medical condition and ability to
work. We'll also ask you for details of your job and income. You'll
need to provide us with documents confirming your medical
condition, employment and income.
Finally, if you are claiming for Identity
Theft, we'll ask you to provide details of the Identity
Theft. You'll need to provide us with documents confirming the
legal costs to restore your credit file and evidence of any time
you had to take off work to resolve the issues relating to the
When we send you a claim form we'll make sure all the
information you need to give to us is clearly listed. And as
always, we're here to help so if you have any questions, just call
us on 0800 244 623.