About Cigna New Zealand

Cigna New Zealand is a leading specialist provider of life insurance, identity theft protection, funeral insurance, income protection insurance, accidental death insurance, and trauma insurance products and services. We've been operating in New Zealand for over 90 years, and now protect more than 275,000 New Zealanders with our insurance policies.

Cigna New Zealand is part of Cigna Corporation, a Fortune 500 company and one of the world's largest publicly-owned insurance and financial services companies. Cigna Corporation has a long tradition of service stretching back over 200 years.

In New Zealand, we offer Cigna branded products through best-practice direct marketing. We also make our products available to partner companies to retail in their own names.

Cigna New Zealand has a history of continuous innovations in the insurance industry and an uncompromising commitment to service excellence.

Cigna Life Insurance NZ Limited ("Cigna") has an A- (Excellent) financial strength rating which was given by A.M Best Company Inc. The rating scale is:

Secure Vulnerable
A++ A+ Superior B B- Fair
A A- Excellent C++ C+ Marginal
B++ B + Good C C- Weak
      D   Poor
      E   Under regulatory Supervision
      F   In Liquidation
      S   Suspended

Whether you are a Cigna New Zealand insurance policyholder, are thinking about one of our policies, or are considering working with us either as an employee or partner, our website has information and services to help you. Or contact us at any time regarding your Cigna New Zealand policy, or any of our insurance products and services.

Our Disclosure statements

Cigna New Zealand Limited Solvency

As at 31 December 2012, the Minimum Solvency Capital required to be held by Cigna Life Insurance New Zealand Limited ("Cigna NZ") under the Reserve Bank of New Zealand's Solvency Standards for Life and Non-Life Insurance Business was $47,402,000. The Actual Solvency Capital held by Cigna NZ as at 31 December 2012 was $115,995,000, representing a Solvency Margin of $68,593,000 and a Solvency Ratio of 245% of the minimum level of capital required. Cigna NZ established its statutory fund on 1 January 2013, so these solvency results as at 31 December 2012 apply to Cigna NZ's entire business in aggregate.

Qualifying Financial Entity (QFE)Disclosure Statement

Effective from 1 July 2011

Cigna is registered to provide financial adviser services as an insurer through our QFE advisers in the contact centre. As a QFE, Cigna takes responsibility for the financial adviser services provided by our QFE advisers. We offer the following insurance products:

  • Life Insurance
  • Funeral Insurance
  • Trauma Insurance
  • Income Protection
  • Identity Theft Insurance
  • Accidental Death Insurance
  • Travel Insurance
  • Bill Protect

Cigna is licensed and regulated by the Financial Markets Authority (FMA) for its financial adviser services. You can obtain information about financial advisers from the FMA and report information about Cigna or its QFE advisers to the FMA.

Financial Markets Authority contact details

Post PO Box 1179, Wellington 6140
Phone 0800 434 566
Website www.fma.govt.nz

Cigna is registered on the Financial Service Providers Register. You can check our status on the register at www.fspr.govt.nz and whether other entities are a member of our QFE.

Resolving a Problem

Although we strive to provide our customers with the highest possible level of service, there are times when you might encounter a problem. If you are unhappy with the service you have received, please call us immediately on 0800 900 047. In many cases, your issue may be resolved straight away by our customer service consultants. However, if they can't resolve the issue, our dedicated Resolutions officer will personally take on your case. Alternatively, you are welcome to put your concern in writing, our address is P O Box 24031 Wellington, and our email address is contactus.nz@cigna.com. We will undertake a thorough investigation of your concerns and inform you of the results.

The Insurance and Savings Ombudsman (ISO)

The ISO is a free, independent service for resolving insurance and savings disputes. Cigna is member of the ISO. Helpful information concerning the ISO and their role in complaint resolution can be found on their website www.iombudsman.org.nz.

ISO contact details

Post P O Box 10 845, Wellington 6143
Phone 0800 888 202
Email info@iombudsman.org.nz

Statutory Fund Notification:

Cigna is required under the Insurance (Prudential Supervision) Act 2010 to establish a Statutory Fund.  For all Cigna's life insurance policyholders whose life policies were issued before 1 January 2013 we advise that the Statutory Fund relevant to your policies is Cigna's Statutory Fund Number One.

Our Values

We exist to help the people we serve improve their health, well-being and security.

Have the Best People

  • Commit to being the best and having the best people working collaboratively toward common goals
  • Constantly upgrade skills and capabilities
  • Seek, manage and embrace diversity in sources, backgrounds, experiences and points of view

Know Our Customers

  • Develop "customer insights capability" that is world-class
  • Understand unmet and latent needs
  • Leverage those insights across everything we do

Nail the basics

  • Flawlessly execute the fundamentals
  • Identify and eliminate customer "pain points"
  • Meet or beat customer needs

Improve all the time

  • Get better every day, every month, every year
  • Drive continuous cost and quality improvement
  • Be a "learning organisation;" have a thirst for new ideas; refresh our "view of the future"
  • Innovate like crazy; experiment, using pilots to learn

Live and breathe performance

  • Demonstrate and demand personal accountability, owning results, rewards and consequences
  • Continuously upgrade performance standards
  • Ensure resources (time, money, people, mindshare) are aligned to maximize value creation

Our History

Cigna New Zealand is part of Cigna Corporation, a Fortune 500 company and one of the world's largest publicly-owned insurance and financial services companies. Cigna Corporation has over two centuries of experience, stretching back to its origins in the the US with Connecticut General (CG) and the Insurance Company of North America (INA).

International Strength

Cigna's international operations began in the late 19th century when INA marketed insurance on three continents through general agents, and later through foreign offices. Cigna's other founding company, Connecticut General traded internationally from 1962.

In 1984, Cigna Worldwide was formed and became one of the largest international insurance operations. From our American roots in Philadelphia and Hartford, we have branched into Asia and the Pacific Rim countries, into Europe and throughout the Americas.

Today, Cigna is one of a handful of organisations that offers truly international insurance, benefits and financial products and services. In major markets around the world, Cigna Corporation's operating subsidiaries provide an integrated suite of medical, dental, behavioural health, pharmacy and vision care benefits, as well as group life, accident and disability insurance, to approximately 46 million people.

New Zealand operations

In New Zealand, Cigna's heritage dates back over 85 years to just after the First World War. We evolved out of two insurance companies, INA, which started conducting business in New Zealand in 1919 and Monarch Life Insurance Limited, which was first registered in 1968.

In 1986, after various mergers and takeovers, Cigna Life Insurance New Zealand Limited was born. We now protect more than 275,000 New Zealanders with policies ranging from disability cover to term life insurance.